DisainaM
Senior Member
Themenstarter
Leider sind die Flughafenverantwortlichen vom Suvarnabhumi Airport weiterhin wie gelähmt, den Qualitätsstandart des Flughafens weiter voran zu bringen.
Ob es der Mangel an sauberen Toiletten ist, oder die langen Warteschlangen an der Immigration,
es ist keine Entwicklung absehbar, die Besserung verheißt,
weil sich die Verantwortlichen bei den momentanen Untersuchungen auf Korruptions und Missmanagement der Gefahr ausgesetzt sehen, durch Eigeninitiative und neuen Vorschlägen sich selber ins Fadenkreuz einer Inquisitionsähnlichen Untersuchung zu buxieren.
Also bleibt man ruhig und untätig, und behält dafür seinen Job, und hofft auf bessere Zeiten.
Von der einstigen Idee der Erneuerung ist damit nicht viel übrig geblieben,
weil die Devise heißt, wer ein unharmonisches Thema anschneidet, setzt sich dem Verdacht einer Thaksin-nähe aus, und kann dadurch eine Hexenjagd auf die eigene Position auslösen.
Die Überforderung der politischen Führung, Ruhe und Souveränität in das Land zurück zu bringen,
zeigt, das die Devise, Ruhe ist die erste Bürgerpflicht, einem Aufruf der Stagnation gleich kommt.
Ob es der Mangel an sauberen Toiletten ist, oder die langen Warteschlangen an der Immigration,
es ist keine Entwicklung absehbar, die Besserung verheißt,
weil sich die Verantwortlichen bei den momentanen Untersuchungen auf Korruptions und Missmanagement der Gefahr ausgesetzt sehen, durch Eigeninitiative und neuen Vorschlägen sich selber ins Fadenkreuz einer Inquisitionsähnlichen Untersuchung zu buxieren.
Also bleibt man ruhig und untätig, und behält dafür seinen Job, und hofft auf bessere Zeiten.
Von der einstigen Idee der Erneuerung ist damit nicht viel übrig geblieben,
weil die Devise heißt, wer ein unharmonisches Thema anschneidet, setzt sich dem Verdacht einer Thaksin-nähe aus, und kann dadurch eine Hexenjagd auf die eigene Position auslösen.
Die Überforderung der politischen Führung, Ruhe und Souveränität in das Land zurück zu bringen,
zeigt, das die Devise, Ruhe ist die erste Bürgerpflicht, einem Aufruf der Stagnation gleich kommt.
New airport nowhere on the top lists
by Boonsong KOSITCHOTETHANA
The absence of Suvarnabhumi Airport in the latest list of the world's
most favourite airports should ring the alarm bells for Thai
authorities to get serious about quickly removing passenger service
deficiencies.
What the major global passenger poll conducted by the UK-based
aviation research organisation Skytrax and released last week is
telling us, is that we have lost out to all the major airports in the
region with which we have been competing in terms of passenger service
quality. Hong Kong International Airport (HKIA), Singapore Changi
Airport, Seoul Incheon Airport and Kuala Lumpur International Airport
(KLIA) are among the top five best airports in the world in 2007.
These airports have consistently been on the top 10 list in the
Skytrax annual survey these past several years. HKIA, a frequent
winner of the Best Airport title, this year returned to the top from
second place last year. Incheon and Changi this year share second
place. Incheon ranked fifth last year and Changi was at the top.
These airports have been eager to gain accolades as the region's
aviation hub and they hope to achieve this by constantly challenging
themselves to better their passenger service quality.
Unfortunately Suvarnabhumi, despite its advantage of being newer than
its near competitors and airports, has not won any vote of confidence
or satisfaction from international travellers in the Skytrax poll.
Neither has its predecessor, Bangkok International Airport (Don
Mueang), ever made it on any global airport winning list in its
93-year history.
It is quite embarrassing that Suvarnabhumi Airport, being part of
Thailand whose hospitality is known the world over, has not been able
to deliver high levels of service. In the latest Skytrax poll,
Suvarnabhumi is classified as a three-star airport, providing just
fair quality performance that conforms to an industry ''average'', but
reflects some weaknesses or a lower/less consistent quality of staff
service delivery. That is in sharp contrast with HKIA, Changi and
Incheon, the three airports which have been awarded five-star ranking
in recognition of the highest standards of product and service
delivery.
Perceived as an industry yardstick, the Skytrax 2007 survey was based
on more than 7.8 million detailed passenger surveys covering 170
airports conducted over an 11-month period. The survey covers more
than 40 categories of product and service quality, including terminal
cleanliness, staff efficiency and courtesy, terminal signage and
walking distances. Shopping, dining options and internet services are
also taken into account. Security processing and immigration waiting
times also featured prominently in the survey.
The absence of Suvarnabhumi in the Skytrax list did not come as a
surprise, given the service-quality complaints that have continued to
plague the 155-billion-baht airport since its opening last September.
The poll's result has confirmed what most travellers through
Suvarnabhumi know rather well: that it needs desperately fixing, and
fast.
Long immigration lines, poor signage, a shortage of clean toilets and
poor ground traffic management are among some of the critical problems
that have not been resolved as quickly as they should have, even
though they were clearly identified by authorities involved almost a
year ago. It is common knowledge that the lack of sound airport
management, service and professional proficiency and discipline, as
well as the bureaucracy, are among the major hindrances to
Suvarnabhumi's getting on the top of the world's charts.
All the resolutions are in place, [highlight=yellow:a556a561c4]but those in charge of making them
happen are not taking enough action, as they are too occupied
protecting themselves from scandals involving irregularities and
alleged corruption cases. Or they are refraining from fixing the
problems quickly, preferring to allow the cumbersome and
time-consuming bureaucratic system to take its course, for fear that
they might draw attention if they took any action. [/highlight:a556a561c4]
It is crucial that the highest authorities at the Transport Ministry
and the Airports of Thailand Plc, who are battling corruption and
irregularities, get active in fixing problems regarding the overall
standards of the airport. Suvarnabhumi has all the fundamentals to be
one of the world's top airports _ within no time at all.
Boonsong Kositchotethana is Deputy Assignment Editor (Business),
Bangkok Post.
source: www.bangkokpost.com/News/15Aug2007_news19.php